Grooming

 

We are happy to announce that we now have part-time groomers!

 

Our current grooming hours are:
Thursday: 10 am – 5:30 pm (with Jess)
Saturday 10 am – 5:30 pm (with Natalie)

 

To make an appointment, visit us in store or call us at 604.336.3093

 

If you know that your dog can be difficult during grooming, please inform us ahead of time so we can manage our time and yours.

 

Please note that we only trim cats’ nails on Thursdays. Starting January 12, 2019 we will offer cat grooming on Saturdays.

 

We look forward to hearing from you!

 

 

Services & Prices

 

The following services are walk-in during our regular grooming hours, however we do recommend that you call ahead of time to see if the groomers are available or you might be asked to wait or come back another day:

 

Nail Trim

$10

 

Ear Cleaning only

$15

 

Anal Glands only

$15

 

 

By appointment only:

 

Full grooms/Bath & Tidy

Please call the shop or stop by in person to inquire about our grooming prices as they vary greatly on size, coat type, the dog’s/cat’s behaviour or current coat condition.

 

IMPORTANT:

Please call at least 24 hours prior to your grooming appointment should you have to cancel or reschedule. If you are a no show, we will ask for a non-refundable deposit for your next grooming appointment.

 

If you arrive late to your appointment, we may not be able to do the groom that day.

 

We will not groom your dog if he/she comes in with fleas.

 

If your medium-long haired dog arrives wet, we will charge an additional fee as it increases grooming time drastically.

 

If your dog is matted, the grooming price will increase as it takes a lot longer to de-mat the dog. In severe cases, the dog will have to be completely shaved as mats are incredibly painful.

 

Your dog has to be picked up within an hour after we call you to let you know that your dog is ready. After that, we will charge an additional fee.

 

For the safety of our groomers, please let them know ahead of time if your dog has certain areas he/she doesn’t like to have touched or if your dog has shown any sort of aggressive behaviours – It helps our groomers to watch closely for warning signs and be prepared to muzzle your dog if need be. If your dog bites our groomers, we will charge an additional $30 on top of regular grooming fees and the groomer might not finish the groom.

 

If you are unable to pick your dog up before our shop closing hours, a late fee of $5.00 per minute past our closing time will apply on top of regular grooming costs.

 

Please don’t forget to tip your groomer! 🙂